Administrative Rule 436.1531 states that an off-premises licensee may accept from a customer, for a cash refund or exchange, an alcoholic liquor product purchased by the customer from the off-premises licensee if the product is demonstrably spoiled or contaminated or the container damaged to the extent that the contents would likely be of an unsanitary nature or unfit for consumption and if the returned product is not resold and is removed from the licensed premises as soon as practicable, but not more than 14 days after its return. Otherwise, retailers cannot accept returns on alcohol for exchange or refund.

some condition may apply

Customers must present ID to accept orders that include alcohol. A $3.50 return delivery fee will apply if a buyer is unable to verify their age.

Depending on when an order is cancelled,Delivery Fees and Tips may not be eligible for a refund.